Unfair liquidation and system malfunction on Binance Futures (October 10–11, 2025)

Whats up everybody,

I’m posting this now that I’ve been permitted to share my case here.

During October 10–11, 2025, I experienced an unfair liquidation on Binance Futures brought on by what seemed to be a system malfunction. The stop-loss and position-close features did not execute correctly, and the platform offered no timely notification of the disruption. Consequently, my positions have been force-liquidated, leading to losses exceeding 17,000 USDT.

Binance later provided a partial compensation of 1,000 USDT, but and not using a clear rationalization of the basis trigger or how that amount was determined. A number of other users have reported comparable failures across the similar interval, which means that this was not an remoted concern however a systemic technical fault.

To ensure the matter is correctly reviewed beneath regulatory requirements, I've filed a formal grievance with the Hong Kong Securities and Futures Fee (SFC). This submit shouldn't be meant to attack Binance, but to document the difficulty publicly and ask for transparency and truthful remedy for all affected customers.

I sincerely hope Binance offers an official statement or a detailed incident report clarifying what occurred throughout this outage.

Thank you for studying, and I encourage anybody who skilled comparable problems to share their instances for transparency and investor safety.