Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage around October 10–11, 2025. Despite responsibly managing my positions (around 94% LTV, properly under liquidation), I was unable to log in or regulate as a result of Binance’s inaccessibility. This resulted in a total lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help a number of occasions, submitted screenshots, and referenced the official outage announcement. Every time, my case was redirected underneath the “Together Initiative”, although my state of affairs clearly qualified as a system-outage-related liquidation, which ought to fall beneath Binance’s consumer safety and compensation policies. After quite a few escalations and ready durations, I was advised my case was “manually reviewed and accomplished,” but no specific purpose for ineligibility was offered. Once I asked for clarification, I used to be informed Binance “can't specify” the info or criteria used. The final message said: “Together Initiative and related incident evaluations have been accomplished, and all selections are remaining.” This complete process lacked transparency, accountability, and significant consumer safety. After being a loyal buyer for years, it’s disappointing that such a critical outage — which instantly brought about liquidation — was handled with template replies and no clear rationalization. I’m submitting this suggestions so Binance administration understands the actual human impression of those selections, and I hope future incidents are dealt with with larger readability, equity, and communication.

They've closed off ALL compensation/help. i really want the remainder of you good luck nevertheless it looks like its over. I will never be utilizing this change again. lesson learnt.