I just got robbed by Binance’s so-called “Convert” feature.

The case id within the Help Middle is : 149321697

The Turkish help staff is extraordinarily ignorant. They don't even understand what a foreign money pair is or tips on how to perform simple multiplication and division operations.

PLEASE HAVE A KNOWLEDGEABLE AND EXPERIENCED ENGLISH OR TURKISH SUPPORT PERSONNEL CONTACT ME

Final night time, I converted around $10,00zero value of SUI into DEXE (00:58:41 GMT +2) — nothing loopy, only a regular commerce. At that actual second:

• SUI worth: $2.54
• DEXE worth: $5.57
• Anticipated fee (DEXE/SUI): 2.19

https://www.binance.com/en-TR/convert/DEXE/SUI
00:57:00 DEXE / SUI: 2.20
01:00:00 DEXE / SUI: 2.11

Yet Binance’s system utilized 2.74 as an alternative.
That’s a 25% distinction.
In plain English: I acquired 1435 DEXE as an alternative of ~1800 DEXE — a lack of roughly $2,000 on a single click.

There was no volatility, no worth spike, no unfold in either SUI or DEXE. The charts have been flat.
Still, Binance executed my convert at a pretend price that has no relation to the actual market worth.

Let me be clear:
This isn’t about “liquidity” or “slippage.” This can be a pricing failure on Binance’s aspect — or worse, a hidden markup that they quietly pocket whereas displaying deceptive real-time charts.

I’ve opened a help ticket and included all knowledge:

• Actual second of trade
• Screenshots of the SUI/USDT and DEXE/USDT costs
• The maths displaying a 25.1% deviation between actual and utilized price

Has anyone else skilled this type of hidden slippage on Binance Convert?
As a result of this appears much less like “a bug” and extra like a sample.