Fell for the recent phishing, now dealing with the worst support imaginable - Is this a lost cause

Got a phishing email that looked way too real, spoofed as [[email protected]](mailto:[email protected]), styled exactly like their actual emails. Panicked and went through the whole flow, login, 2FA, all of it. Should’ve caught it, my anti-phishing code wasn’t in the email and I just didn’t think to check being busy at work and frantic. Lesson learned, check that code every time.

Ended up with two LINK to ETH conversions on my account I never made. Caught it, locked the account, changed password, reset 2FA. Nothing actually left my account, which I know I got lucky on.

But that unauthorized conversion cost me close to $1k in value between what I used to have and what I have now, straight to Crypto.com, off a trade I never initiated. Been in their support chat for days now with screenshots and transaction IDs asking them if anything can be done to reverse it and refund the fees just looking for an answer. Just keep getting circular scripted responses. At one point they literally told me “there were no unauthorized transactions” even though I already sent proof it happened. Asking me the same questions multiple times, avoiding my actual question. It’s really been one of the worst experiences of customer service ever.

Not looking for sympathy for falling for this, that’s on me. Just frustrated a company won’t acknowledge fraud on their own platform or help with a resolution to refund fees from a trade I didn’t make. Anyone dealt with this before or know a way to get a resolution from this? Or am I just screwed and should go ahead and convert back to my original coins