Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone number, select your difficulty from the choices, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering flawed info will result in the comment being eliminated.

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Easy methods to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide a description of your challenge (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can help users that still need assistance get the attention they need. Thank you!

Please notice: We will’t show you how to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or textual content you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger management is extremely essential. Please word that we will only aid you if we deem your case to be reliable, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our workforce works extremely arduous to resolve these issues as soon as potential and a few instances can take time to resolve however please be mindful the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries similar to bank transfers or buying crypto with credit score/debit playing cards.

● Notice: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.