Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we do not ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone number, select your situation from the options, if your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering incorrect info will result in the comment being eliminated.

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Find out how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your problem (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your remark. Or, a minimum of update it to say resolved. It will assist customers that still need help get the eye they want. Thank you!

Please word: We will’t aid you until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to do so.

● Withdrawal Danger might be triggered by quite a few reasons. Danger control is extremely essential. Please notice that we will only make it easier to if we deem your case to be official, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our workforce works extremely arduous to resolve these issues as soon as attainable and a few instances can take time to resolve but please remember the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit score/debit cards.

● Word: It will possibly take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.