Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, choose your problem from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the comment being eliminated.

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How one can publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your concern (we’ve included a number of widespread issues under)

If your case will get resolved, please delete your comment. Or, no less than replace it to say resolved. This can assist customers that still need assistance get the eye they need. Thank you!

Please word: We will’t assist you to until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to do so.

● Withdrawal Danger might be triggered by numerous causes. Danger management is extremely necessary. Please word that we will solely show you how to if we deem your case to be official, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these issues as soon as potential and a few instances can take time to resolve however please be mindful the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages on this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit cards.

● Word: It could actually take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.