Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we don't ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone number, select your difficulty from the options, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering mistaken info will lead to the comment being removed.

-----------------------------------

The right way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide a description of your difficulty (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your comment. Or, at the least update it to say resolved. This can help customers that also need assistance get the eye they need. Thanks!

Please word: We will’t assist you to until you provide us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or textual content you receive upon initiating the chat.

-----------------------------------

Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extraordinarily essential. Please notice that we will only assist you to if we deem your case to be reliable, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our staff works extremely exhausting to resolve these points as quickly as attainable and some instances can take time to resolve however please take into account the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries resembling financial institution transfers or buying crypto with credit score/debit playing cards.

● Notice: It may possibly take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different users and will end in a ban.