Binance P2P released my crypto based on a CHAT screenshot as “payment proof”

I need to share a critical situation I had with Binance P2P.

I bought BTC by way of financial institution switch.

The customer never sent the cash.

As an alternative, he uploaded a “proof” which was actually only a screenshot of our chat the place he wrote “I despatched the cost” — no financial institution affirmation, no transaction receipt, nothing.

Binance gave me a really brief response window (a number of hours) which I unfortunately missed, whereas the customer had a number of warnings over several days.

Due to that, Binance released the crypto to the customer anyway.

After that:

I offered a video of my financial institution historical past

An official bank assertion PDF

Clear proof that no switch was acquired

Help acknowledged the state of affairs and stated they contacted the customer, however now I’m informed to “wait” and even go to the police.

So principally:

Pretend proof was accepted

Funds have been released

Vendor is left with nothing

Has anyone experienced one thing comparable?

Is there any strategy to escalate this correctly inside Binance?

This is extraordinarily regarding for anybody using P2P.