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Binance has blocked my withdrawals since June 17 - Complaint still unresolved. Escalating to FSRA

Binance

Cryptocoins Exchanges / Binance 61 Views

Hi Binance and Binance customers,

I'm in search of advice/help with a withdrawal restriction that has been ongoing for more than two months.

My Binance account has had all withdrawals blocked since June 17, 2026. I can entry my account, but I can't withdraw any of my funds. The full value of the blocked belongings is approximately $1,500.

Binance initially informed me that:

"the account carried out transactions with addresses that aren't compliant with our Terms and is being reviewed by our inner group."

I was also advised that the assessment ought to take as much as 30 business days.

Nevertheless:

  • I used to be never requested to offer any paperwork or further info.
  • I repeatedly asked Binance if there was anything I might present to assist resolve the matter, however was advised that they might not provide additional info and that I had to wait.
  • Binance initially indicated that the matter can be resolved by July 28, however that deadline passed without any resolution.
  • I have contacted Binance help more than a dozen occasions. Unfortunately, new help instances have been repeatedly opened as an alternative of resolving the underlying challenge.
  • I submitted a formal grievance on August 5, 2026.
  • My grievance reference is #CC9764871.
  • Binance confirmed that the grievance was acquired, however I have nonetheless acquired no substantive response or resolution.
  • I'm now repeatedly being advised that the interior group is reviewing the account and that I ought to anticipate an e-mail. No further timeframe is being offered β€” solely "quickly".

The funds have been bought by me instantly on Binance.

This extended restriction is causing me financial penalties because I can't access my own funds.

I understand that Binance might have to carry out compliance/safety/AML evaluations and that such evaluations can take time. My concern is that I have now been ready for a protracted interval, the original timeframe has passed, my formal grievance stays unresolved, and Binance can't inform me when the evaluation can be completed or whether something is required from me.

I am subsequently asking the Binance group:

Has anybody skilled an identical state of affairs and successfully resolved it?

Particularly, I might respect advice from anyone who has dealt with a protracted Binance withdrawal restriction or has escalated a case via a regulator.

Binance: I might strongly want to resolve this immediately with you. Nevertheless, if I don't receive a substantive response relating to Grievance #CC9764871, together with an inexpensive timeframe for resolution, I intend to escalate the matter to the FSRA, notably provided that the current Binance Terms of Use determine the related Binance ADGM entities, together with Nest Clearing and Custody Limited, as FSRA-regulated entities.

Binance, please provide a substantive update on Grievance #CC9764871 and clarify once I can anticipate my withdrawals to be restored.

I can provide screenshots and documentation proving the above if required.

Because of anyone who can present useful advice or has dealt with an analogous case.

submitted by /u/wezuwen
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