Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for nearly 2+ months, and I'm hoping somebody from Binance Help/Compliance will help me understand what continues to be pending.

I've been utilizing my Binance account for about four years and have maintained it correctly all through that time.

The restriction occurred instantly after one in every of my clients despatched roughly $3,000 to my Binance wallet as cost for a respectable transaction.

The client is understood to me, and I used to be capable of present Binance with the supporting documentation they requested, including:

• Invoice
• Buyer details
• Transaction/cost rationalization
• Video consent assertion
• Further supporting info

I have absolutely cooperated with the assessment and haven't any challenge providing anything Binance requires.

The problem is the timeline.

Initially, I was advised to attend 7 days.

Then I used to be informed 14 days.

Then 30 days.

It has now been approximately 2+ months, and I'm nonetheless receiving responses asking me to attend patiently whereas the evaluation is ongoing.

There's one other detail I've also disclosed to Binance.

After my account was already restricted, two present clients independently despatched payments to the identical Binance wallet because I had not but informed them that the account was restricted. They have been clients who had beforehand used the same cost technique and easily followed the traditional cost course of.

These were not attempts to bypass the restriction. I've additionally been clear about these transactions and am prepared to offer the relevant invoices and customer info.

I utterly perceive that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm merely asking for a clear and reasonable decision path.

At this point, I might actually recognize if someone from the relevant Binance Compliance/Help staff might look into my case and let me know:

1. What's the current standing of the evaluation?
2. Has all the documentation I submitted been reviewed?
3. Is there any specific info/document still lacking from my aspect?
4. Are the next buyer funds affecting the evaluate?
5. Can this case be escalated to the appropriate Compliance/AML group?
6. If the evaluation continues to be ongoing, can I a minimum of understand what is causing the extended delay?

I'm posting this publicly as a result of the traditional help course of has sadly resulted in the identical "please wait patiently" response for nearly three months.

I'm not on the lookout for special remedy. I simply need the case correctly reviewed and resolved.

If a Binance consultant sees this, I'm glad to offer my case/ticket reference via Reddit DM or the official Binance help channel.

For privateness and security, I'll not submit my UID, e-mail handle, transaction hashes, buyer info or private documents publicly.