Asking for help. X suspended our account. What can small Web3 builders do?

Hi everyone,

I’m writing this partly to ask for advice, and partly because this has been a pretty painful experience as a small web3 founder.

I recently launched a project called Earnboard. It’s a campaign and task-reward platform where crypto projects can create campaigns for their communities, review user submissions, track points and leaderboards, and distribute rewards.

It’s not a big company or a funded machine. It’s a small project built from scratch, mainly by me and my wife, based in Brazil. We spent weeks building the platform, polishing the flow, writing documentation, setting up a demo, and trying to give the project a real chance.

We launched recently and created an official X account to introduce the platform, post brand-awareness content, and reach out to a few relevant projects. We don’t have any considerable traction yet. We don’t have partners yet. We were simply trying to introduce a legitimate product to the Web3 space.

Then the account was suspended for allegedly violating X’s rules around authenticity/platform manipulation.

That alone was frustrating, but the harder part is what happened next: our X API access was also disabled. Since Earnboard used X OAuth for user login, users can no longer log in or create accounts. So this is not just about losing a social account. An external platform decision effectively blocked access to our product.

We submitted an appeal, but it was closed without any reply or explanation. We opened another appeal now.

I understand X needs anti-spam and anti-manipulation systems. I understand Web3 has a lot of scams, spam, fake engagement, and bad actors. But it’s very discouraging when a real small project gets treated like one of them without a clear explanation or path to fix it.

As a founder, it hurts. You spend weeks building something real, you finally launch, you start trying to talk to people, and suddenly the platform where your audience lives shuts the door on you. Then the API restriction breaks your login system too.

I’m not trying to attack X. I’m trying to understand what small builders are supposed to do in situations like this.

Any practical advice, experience, or direction would mean a lot.

Thanks for reading.